1. Where is olderyeep.com based?
We are a global activewear company headquartered in Hong Kong, serving customers worldwide from our strategic location.
2. What products do you sell?
We specialize in high-performance adult sportswear, including athletic tops, leggings, shorts, jackets, and accessories designed for various activities.
3. Do you ship internationally?
Yes, we ship to most countries worldwide from our Hong Kong warehouse. Delivery times and costs vary by destination.
4. What are your shipping options and costs?
We offer multiple shipping methods (Standard, Express, Premium). The exact cost is calculated at checkout based on your location and order size.
5. How long will my order take to arrive?
Delivery times depend on your location and chosen shipping method. You will receive a tracking number once your order ships.
6. What is your return and exchange policy?
We accept returns within 30 days for unworn, unwashed items with tags attached. Please see our full Returns Policy for details and instructions.
7. How do I know what size to order?
We provide a detailed size chart for each product. We recommend taking your measurements and comparing them to our chart for the best fit.
8. What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways.
9. How can I track my order?
Once your order is dispatched, you will receive a shipment confirmation email with a tracking link to monitor your delivery.
10. How do I contact Customer Service?
For any questions, please email us at [email protected]. Our team aims to respond within 24 business hours.